Products available shall generally be dispatched as quickly as possible. Indicatively delivery terms are as follows:
- In warehouse items will be shipped the next business day.
- Items not in warehouse and are shipped from stores will be delivered within 10 days.
Delivery shall be made from Monday to Friday during working hours, by specialized courier in specific packaging/packing prepared by us. Delivery is made to the addressee specified by the Customer. The above delivery terms refer to Products present in the warehouses and must be intended as non-binding for TANTA. TANTA may therefore subsequently confirm or alter said terms, according to their requirements. Products are delivered suitably packaged and/or packed by courier chosen by TANTA. Products are delivered to the addressee address specified by the Customer upon submission of the purchase order.
Upon receipt of the Products, the addressee must ensure that the Products comply in quantity and description to those ordered. This is without prejudice to the fact that should the Products delivered differ from those ordered, the Customer may exercise his right to withdraw.
Clients are asked to inspect the package carefully before signing for the delivery. If for any reason, the package looks tampered with, either sign for the package with reservations or refuse the package. In the event, that the package has been signed for with an unauthorized signature or there is evidence that the package has been tampered, contact the courier.
If the package is not successfully delivered to the Client's address due to a lack of cooperation from the client (wrong telephone number, wrong address, absent at address, non-compliance with import regulations) as per the TANTA commercial agreement, the package may risk being sent back to TANTA's warehouse at the Client's expense including any other fees that may be assessed. These fees will be deducted from any eventual reimbursement.
TANTA shipments are insured against theft and accidental damage at no additional cost to the Client. Once the shipment reaches the destination, the goods are no longer insured.